Got Cores?

In May, Robinson Helicopter Company issued a request for dealers, service centers, maintainers, and operators worldwide to return any suitable core components for evaluation and refund credit. By submitting these difficult-to-manufacture items back to Robinson, the need to produce more costly new components is reduced and valuable manufacturing capacity is reserved, helping to keep costs and lead times low.

High Demand Core Components

Of specific interest, Robinson is actively seeking the return of the following high demand R44 components:

• C006-7/-8 M.R. Gearbox Assembly
• D22-1 Hydraulic Servo Assembly
• C017-6 Swashplate Assembly
• C018-4/-5 Clutch Assembly
• C051-1/-2 Clutch Actuator Assembly
• Changes to Core Process on Horizon

With long processing times and opaque credit policies, the core refund process has been a pain point for nearly every Robinson customer. While no details were mentioned in the newsletter, the company acknowledges past difficulties and made promising remarks that work is under way reviewing “An accelerated core evaluation and reimbursement credit process”.

Customers can contact either Robinson Customer Service or Rotorcorp to help implement a broad range of new company initiatives designed to enhance part sales and aftermarket services.